Full Course Guarantee Terms.

1. Guarantee scope

The Cactusfy 100% Hair Fall Guarantee applies only after completion of the five box Full Course and is subject to the eligibility and evidence requirements on this page. Individual experiences, results and timing vary.

2. Eligibility

• The customer must be at least 18 years old.
• Hair loss must be at a light to mild stage when the course begins.
• The customer must purchase and complete the full five box course.
• The product must be used as directed and the complete course must be finished.

3. Required photographs

A before photograph must be captured and submitted through the designated website form before the product is received. An after photograph must be submitted through the website after the course is completed. Photographs must be clear, timestamped and reasonably comparable. We may request the order number or other reasonable information needed to verify eligibility.

4. Voucher remedy

If the request is approved, the customer receives an EGP 200 purchase voucher valid for one month from its issue date. The voucher is the remedy offered under this guarantee.

5. Exclusions

The guarantee is not available during promotional periods or where the age, hair loss stage, complete course or evidence requirements are not met. This does not affect rights relating to a damaged, defective or incorrectly supplied product under the Return Policy.

6. Review and contact

Cactusfy will review the request and submitted evidence and may contact the customer for information reasonably required to verify it. Questions can be sent to info@cactusfy.co or +201093660000.